SHIPPING & RETURNS
We ship to all 50 states. Any orders shipping to Alaska, Hawaii, or Puerto Rico, regardless of purchase amount, will be $22.00. Fedex does not deliver to Post Office Boxes, but if you’d like to ship to a PO Box, our customer care team will be able to accommodate if you call to place your order. We will not accept orders shipping to forwarding companies.
Orders will usually ship within 2-3 business days. Orders placed on Friday, Saturday, Sunday, and Holidays are not processed until the following business day.
An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.
FREE Standard Shipping on orders of $90.00 or more.
$8.00 Standard Shipping on orders less than $90.00.
Standard (Ground) shipping via FEDEX is available within the Contiguous United States (lower 48 states). Actual shipping time is 3-8 business days.
Saturday delivery is not available.
$16.00 FEDEX 2nd Day Delivery
$25.00 FEDEX Next Day Delivery
Expedited Shipping via FEDEX 2 business day service and Next Day shipping via FEDEX next business day is available within the Contiguous United States (lower 48 states), for orders placed on business days before 10:30 am C.S.T. Orders placed past 10:30 am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. Expedited Shipping is NOT available to Alaska, Hawaii, Puerto Rico, and Military addresses.
Giorgio Beneti gladly accepts returns of unworn, undamaged, or defective merchandise purchased online or by phone for full refund or exchange within 30 days of the original purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn.
Holiday Purchases - During the holiday season, returns are accepted anytime through January 31st for orders placed after November 19th at 12pm EST to accommodate any gifts that you or your friends and family didn't fall completely in love with.
Our company is committed to utilizing sustainable packaging materials, which is why your order may have arrived shrink wrapped, rather than in a traditional cardboard box. If you need to place an exchange or return, we kindly ask that you find a larger box or plastic bag to ship your shoe box(es) back to our warehouse. Unfortunately, if our shoe boxes are simply taped shut and shipped, we end up needing to re-box the damaged shipment, lessening the efficacy of our sustainability efforts. We appreciate your help!
Giorgio Beneti offers FREE UPS returns on all regularly priced merchandise (excludes products purchased from the clearance category that are marked down on-site and any orders shipping from Alaska, Hawaii, or Puerto Rico).
If your order does not qualify for free returns, you are responsible for shipping your merchandise to our returns department. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS, or whatever means you choose to return your merchandise.
Return to the address below:
Layton Shoes and Bags LLC.
4331 NW 80TH AVE
Refunds will be made in the form of the original payment. Funds will be returned to your credit card, PayPal, Amazon Pay or AfterPay account (upon receipt of the items) for its original purchase price. Shipping charges are not refundable. Please allow 8-10 business days.
If you meet the return policy requirements, you will then be credited the purchase price of the shoes. You will receive an email to confirm your refund. Shipping charges are non-refundable.
Please clearly indicate the size, style, and color of the merchandise that you would prefer by filling out the required paperwork. Print and include the paperwork with your return. We will provide FREE outbound shipping for the new item.
If further assistance is needed or if you have questions please contact our customer service department by phone at (786) 691-9455 or by email at email@example.com